Sales & Service Backoffice Support m/f/d 60%

Openkrill; United States; Remote; USD 47,000 - 67,000; Full time

Job summary

Openkrill is seeking a Sales and Service Administration professional for our Benelux subsidiary (Remote Position). You will prepare quotations, process orders, and maintain CRM data, serving as the central contact for Sales and Service.

The role involves coordinating back‑office activities, scheduling field visits, and supporting service documentation and invoicing. We value strong organizational skills, fluent English, and a proactive, solution‑oriented approach in a technical environment.

Qualifications

• Completed business training with several years’ experience, ideally in Sales or Service Administration in a technical setting.
• Experience coordinating multiple tasks and stakeholders in a dynamic environment.
• Strong organizational and administrative skills with a structured, precise approach.
• Independent, proactive and solution‑oriented working style.
• Excellent MS Office skills and quick learning of new IT systems; CRM/ERP experience is a plus.
• Fluent written and spoken English; knowledge of French, Dutch or German is advantageous.

Responsibilities

• Prepare and process quotations, order confirmations, tender and service documents, and customer and service orders
• Organize the Sales and Service back office and act as central point of contact for Sales and Service
• Maintain customer, installed-base and service contract data, including warranty status, in the CRM system
• Support scheduling and planning for Sales and Field Service, including customer visits, installations, maintenance and calibrations
• Handle sales and service correspondence and ensure completed orders and service reports are forwarded to Finance for invoicing
• Process and follow up service requests, spare parts orders, warranty claims and returns, including shipping and customs documentation
• Support marketing activities, trade shows, customer events, seminars and training sessions
• Prepare and follow up Sales and Service meetings and monitor open quotations, orders and service activities
• Support the preparation of presentations and documentation for management
• Contribute to the improvement and digitalization of administrative processes and ensure accurate, quality‑compliant documentation

Skills

Administrative skills

MS Office

CRM/ERP experience

English fluency

Organizational skills

Multitasking

Communication skills

Proactive mindset

Education

Business training

Tools

CRM software

ERP software

MS Office Suite

Job description

This job posting is for our subsidiary in Benelux (Remote Position).

• - Prepare and process quotations, order confirmations, tender and service documents, and customer and service orders
• - Organize the Sales and Service back office and act as the central point of contact for Sales and Service
• - Maintain customer, installed-base and service contract data, including warranty status, in the CRM system
• - Support scheduling and planning for Sales and Field Service, including customer visits, installations, maintenance and calibrations
• - Handle sales and service correspondence and ensure completed orders and service reports are forwarded to Finance for invoicing
• - Process and follow up service requests, spare parts orders, warranty claims and returns, including shipping and customs documentation
• - Support marketing activities, trade shows, customer events, seminars and training sessions
• - Prepare and follow up Sales and Service meetings and monitor open quotations, orders and service activities
• - Support the preparation of presentations and documentation for management
• - Contribute to the improvement and digitalization of administrative processes and ensure accurate, quality-compliant documentation
• - Completed business training and several years of professional experience, preferably in Sales or Service Administration within a technical environment
• - Experience coordinating multiple tasks and stakeholders in a dynamic environment
• - Strong organizational and administrative skills with a structured and precise approach to work
• - Independent, proactive and solution-oriented working style
• - Excellent MS Office skills and ability to quickly learn new IT systems; experience with CRM/ERP systems is an advantage
• - Fluent written and spoken English
• - Knowledge of French and Dutch is an advantage
• - Knowledge of German is an asset

You can expect an interesting, challenging, and varied role in a dedicated and well-coordinated team. Modern working conditions and a flexible working time model are a matter of course for us.

INFORS HTOktavia ChandraCountry Manager Benelux