Customer Service Specialist | West Augustine Primary Care | Full-Time | Days

UF Health; Saint Augustine (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health in Saint Augustine, FL is seeking a Customer Service Representative to schedule patient appointments and maintain the clinical medical records system. You will act as a key liaison between patients and hospital staff to ensure smooth operations and accurate information flow.

The role requires strong communication skills, ability to stay calm under pressure, and basic medical terminology knowledge.

Qualifications

• Demonstrates effective verbal and written communication skills.
• Ability to manage stressful situations professionally, calmly, and courteously.
• Basic knowledge and understanding of medical terminology.

Responsibilities

• Schedule patient appointments.
• Manage the clinical medical records system.
• Serve as liaison between patients and hospital staff.

Skills

Verbal and written communication

Stress management

Medical terminology knowledge

Education

High school diploma or GED

Medical terminology course (preferred)

Job description

Overview

Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff.

Qualifications

Required Education

High school diploma or GED required.

Preferred Education

Completion of a medical terminology course preferred.

Required Skills and Qualifications

1. Demonstrates effective verbal and written communication skills.
2. Ability to manage stressful situations professionally, calmly, and courteously.
3. Basic knowledge and understanding of medical terminology.

Required Experience

One to two years of customer service experience required.

Preferred Experience

Two years of customer service experience in a healthcare-related setting preferred.

Age of Patients Served

All age groups.