Patient Services Front Desk Specialist

UF Health; Florida; On-site; USD 30,000 - 42,000; Full time

Job summary

UF Health in Florida is seeking a Customer Service Specialist to greet patients and visitors, answer high-volume calls, and manage front desk operations with accuracy and courtesy.

You will collect patient balances, verify insurance information, and update EMR records to ensure smooth visits across care teams.

A High School Diploma and 0–1 year of medical clerical experience are preferred; strong communication and organization are essential.

Qualifications

• Greeting patients and visitors; handling high-volume calls.
• Collecting demographic and financial information; verifying insurance details.
• Updating patient records and ensuring data accuracy in EMR systems.

Responsibilities

• Answers high volume of phone calls using customer service principles.
• Gathers complete patient demographic and financial information; verifies insurance and benefits.
• Records patient payments at check-in or check-out accurately.
• Schedules patient appointments using proper techniques to maximize availability.
• Communicates with physicians and staff regarding patient issues.
• Ensures patient information is current in the EMR system.
• Maintains liaisons with other organizations for information exchange.

Skills

Customer service

Phone etiquette

Scheduling

Medical office

Education

High School Diploma

Tools

EMR software

Job description

UF Health in Florida is seeking a Customer Service Specialist to greet patients and visitors, answer high-volume calls, and manage front desk operations with accuracy and courtesy.

You will collect patient balances, verify insurance information, and update EMR records to ensure smooth visits across care teams.

A High School Diploma and 0–1 year of medical clerical experience are preferred; strong communication and organization are essential.