Customer Service Specialist — Water Solutions (In-Person)

Contractor Nation; Appleton (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

The Clean Water Center, a subsidiary of AO Smith, is seeking a Customer Service Representative in Appleton, WI. The role handles outbound and inbound calls to schedule service and sales opportunities, and serves as the main contact for contractor orders and scheduling.

You will perform data entry, assist walk-in customers, handle sales order entry and reminder calls. A friendly, organized communicator who can multi-task is essential; SAP or Salesforce experience is a plus.

Qualifications

• Outgoing and personable demeanor.
• Excellent organizational and multi-tasking skills.
• Basic understanding of accounts receivable and sales order creation preferred.

Responsibilities

• Outbound and inbound calls to schedule service and sales opportunities.
• Main point of contact in the department for contractor orders & scheduling.
• Data entry and assisting walk-in retail customers; sales order entry; reminder calls to existing customers.

Skills

Phone support

Data entry

SAP

Salesforce

Customer service

Tools

SAP

Salesforce

Job description

The Clean Water Center, a subsidiary of AO Smith, is seeking a Customer Service Representative in Appleton, WI. The role handles outbound and inbound calls to schedule service and sales opportunities, and serves as the main contact for contractor orders and scheduling.

You will perform data entry, assist walk-in customers, handle sales order entry and reminder calls. A friendly, organized communicator who can multi-task is essential; SAP or Salesforce experience is a plus.