Strategic Inside Sales Lead – Retail & Contractors (Onsite)

A. O. Smith Corp.; Appleton (WI); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Retirement plan

Disability insurance

Tuition assistance

Job summary

A.O. Smith Corp. in Appleton, WI seeks a Sales Manager to develop, execute and evaluate sales strategies for retail and contractor channels in the Clean Water Center.

The role includes supervising a retail sales team, leading training classes, and coordinating cross-department activities to maximize customer satisfaction and sales growth. You will drive lead generation with the marketing team, perform in-home consultations when needed, and ensure safety and quality standards are met.

Qualifications

• Bachelor's degree preferred, but not required.
• Experience in sales or new business development.
• Experience implementing professional service business models.
• Strong skills in the business development, account management and sales process.
• Proficiency in MS Office Products is required. Experience in Salesforce CRM is a plus.

Responsibilities

• Carries out supervisory responsibilities in accordance with the organizations policies and applicable law.
• Train, mentor and direct a team of retail sales representatives to ensure customer satisfaction and sales growth.
• Lead monthly water training classes for the service and sales departments.
• Coordinate retail and dealer sales activities with the Office Manager and Service Manager to ensure clear inter-department communication.
• Conduct regular job shadow with direct reports to assist in employee growth and ensuring adherence to company standards
• Ensure all company safety standards and processes to meet organizational policies, OSHA standards and minimize employee risk are adhered to by direct reports at all times.
• Provide direction and communication to employees so that customer wants are answered in timely, efficient and knowledgeable manner.
• Provide continual evaluation of sale department processes and procedures.
• Establish work procedures and processes that support company and department standards, procedures and strategic objectives
• Facilitate new processes, tools, communications, training and methodologies to ensure operational success in the sales department
• Collaborate with cross-functional managers to facilitate relationships between departments to achieve organizational goals and objectives
• Determine how to position and sell core products and technologies through contractors, in-home sales, lead generation and sales management
• Provide in-field assistance to contractor customers via phone or in person to develop lasting partnerships built on superior customer service and trust.
• Work alongside the General Manager and Marketing team to facilitate new lead generation programs and campaigns.
• Conduct in-home sales consultations until a time when 3 or more Retail Project Coordinators are employed.
• Communicate appropriate information regarding department, customer, or employee issues to the General Manager, cross functional managers or HR
• Respond to and resolve employee relations’ issues
• Conduct performance reviews for all direct reports
• Address disciplinary and/or performance problems according to company policy
• Coordinate and lead instruction of continuing education and service training classes to dealers
• Lead internal campaigns to grow dealer customer base.
• Other responsibilities may be assigned as necessary.

Skills

Sales experience

Business development

Account management

Sales process

Education

Bachelor's Degree

Tools

MS Office

Salesforce CRM

Job description

A.O. Smith Corp. in Appleton, WI seeks a Sales Manager to develop, execute and evaluate sales strategies for retail and contractor channels in the Clean Water Center.

The role includes supervising a retail sales team, leading training classes, and coordinating cross-department activities to maximize customer satisfaction and sales growth. You will drive lead generation with the marketing team, perform in-home consultations when needed, and ensure safety and quality standards are met.