Customer Care Specialist - Water Solutions

Pentair plc; Delavan (WI); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Medical, Dental, and Vision Insurance

401(k) Up to 5% match

Health savings account

Life insurance

Paid time off

Tuition reimbursement

Job summary

Pentair is seeking a Customer Service Representative in Delavan, WI to deliver world-class service by promptly processing customer requests and supporting revenue growth. You will coordinate with internal teams, resolve issues, and maintain strong relationships with distributors and customers.

The role requires excellent communication, multitasking, and a customer-first mindset, with a hybrid schedule and hours 7:30am–4:00pm, Monday to Friday. Benefits accompany competitive compensation.

Qualifications

• Excellent customer service and soft skills.
• Strong organizational, written and verbal communication skills.
• Ability to prioritize, exercise good judgement, handle multiple tasks, meet deadlines, attention to detail and work under pressure.
• Must be able to respond to the needs of our distributors and customers in a timely manner.
• Proficient in MS Office Products.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Demonstrates integrity and ethical standards.

Responsibilities

• Coordinate internal activities and external customers’ expectations to ensure Legendary Customer Service.
• Primary contact for Pentair Distribution and Sales Network.
• Provide day-to-day problem resolution; effectively communicating by telephone and email.
• Manage incoming email and provide timely responses within 24 hours or less.
• Coordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, Production Planning and Logistics).
• Work with internal management & personnel to expedite orders at customer’s request.
• Work closely with logistics relative to delivery instructions and expediting.
• Assist with booking of containers.
• Maintain strong interface with cross-functional departments.
• Be attentive to phone calls, ensuring sufficient coverage at all times.
• Perform other tasks and duties as assigned.

Skills

Customer service

Communication

Organizational skills

MS Office

Interpersonal skills

Integrity

Multitasking

Education

Associate degree in related field

Bachelor’s degree preferred

Tools

SAP

Job description

Pentair is seeking a Customer Service Representative in Delavan, WI to deliver world-class service by promptly processing customer requests and supporting revenue growth. You will coordinate with internal teams, resolve issues, and maintain strong relationships with distributors and customers.

The role requires excellent communication, multitasking, and a customer-first mindset, with a hybrid schedule and hours 7:30am–4:00pm, Monday to Friday. Benefits accompany competitive compensation.