Customer Service Representative

Contractor Nation; Appleton (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

The Clean Water Center, a subsidiary of AO Smith, is seeking a Customer Service Representative in Appleton, WI. The role handles outbound and inbound calls to schedule service and sales opportunities, and serves as the main contact for contractor orders and scheduling.

You will perform data entry, assist walk-in customers, handle sales order entry and reminder calls. A friendly, organized communicator who can multi-task is essential; SAP or Salesforce experience is a plus.

Qualifications

• Outgoing and personable demeanor.
• Excellent organizational and multi-tasking skills.
• Basic understanding of accounts receivable and sales order creation preferred.

Responsibilities

• Outbound and inbound calls to schedule service and sales opportunities.
• Main point of contact in the department for contractor orders & scheduling.
• Data entry and assisting walk-in retail customers; sales order entry; reminder calls to existing customers.

Skills

Phone support

Data entry

SAP

Salesforce

Customer service

Tools

SAP

Salesforce

Job description

Full Job Description

The Clean Water Center is your one stop water resource. We provide extensive testing, inspection, consultation and treatment to solve water quality issues of any kind. The Clean Water Center is a subsidiary of AO Smith an industry leader and international manufacturer of water heating and treatment equipment headquartered in Milwaukee, WI.

Full Job Description

The Clean Water Center is your one stop water resource. We provide extensive testing, inspection, consultation and treatment to solve water quality issues of any kind. The Clean Water Center is a subsidiary of AO Smith an industry leader and international manufacturer of water heating and treatment equipment headquartered in Milwaukee, WI.
The Customer Service Representative will be responsible for outbound and inbound phone calls to schedule service and sales opportunities, acting as main point of contact in the department for contractor orders & scheduling, data entry, helping walk in retail customers, sales order entry, placing reminder calls to existing customers, and other tasks as assigned.
The person selected for this position must be very outgoing and personable, have great organizational skills, and be a strong multi-tasker. A basic understanding of accounts receivable and sales order creation is strongly preferred. SAP Experience or SalesForce is a plus but not required. This position is in a rapidly changing environment that requires the Customer Service Representative to adapt on the fly while adhering to company policy and procedure. They must be able to work as a team and as an individual, and have to be an outstanding communicator. The person selected must also be able to lift 50lbs at a time to assist showroom customers with loading items in their vehicle as needed.

Pay: $18.00 - $20.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person