Customer Service Representative

A. O. Smith Corporation

Appleton (WI)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Medical and dental insurance

Company-sponsored life insurance

Retirement security savings plan

Tuition assistance

Job summary

A leading water treatment company is seeking a Customer Service Representative in Appleton, WI. This role involves answering calls, helping customers in the showroom, and managing CRM updates. Ideal candidates will have strong communication skills, a positive attitude, and customer service experience. The position offers a competitive compensation package along with comprehensive benefits.

Qualifications

Associate degree in business is preferred.
PC literacy (working knowledge of Microsoft Word, Excel, and Access) required.
Professional appearance and manner is required.
A positive attitude and enthusiasm for learning new responsibilities.

Responsibilities

Answer incoming phone calls and schedule service or sales opportunities.
Greet all customers as they enter the showroom.
Scan and update information for each customer visit in the CRM.
Follow up with phone calls to customers.
Assist showroom customers with products and questions.

Skills

Excellent communication skills

Customer service skills

PC literacy

Positive attitude

Flexibility for learning

Education

Associate degree in business

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Overview

Customer Service Representative role at A. O. Smith Corporation. The Clean Water Center, located in Appleton, WI provides a state certified health and safety water testing lab as well as a complete line of water treatment and softening products.

Responsibilities

Answering incoming phone calls and scheduling service or sales opportunities.
Greet all customers as they enter the showroom
Scan and update all information for each visit to our customers in the CRM
Follow up phone calls to customers
Create purchase orders for units and parts
Sales orders for mail delivery or showroom pick up
Ordering salt and schedule deliveries
Outbound phone calls to existing customers for service and delivery reminders
Respond to prospective customer inquiries and schedule free consultations
Assist showroom customers with products and questions
Test water samples and forward results to the appropriate department
Attend department meetings
Assist with inventory
Receive and handle customer requests and complaints.
Perform other duties as assigned by supervisor.
Forklift pallets of salt for customers.

Qualifications

Associate degree in business is preferred
PC literacy (working knowledge of Microsoft Word, Excel, and Access)
A positive attitude, enthusiasm ,and flexibility for learning new responsibilities
Professional appearance and manner required
Excellent communication and customer service skills

Education

High School Diploma or GED

Benefits

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

ADA and EEO Statements

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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