Customer Service Specialist (Temp-to-Perm)

The Nagler Group

Milford (NH)

On-site

USD 32,000 - 50,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

The Nagler Group is hiring a Customer Service Representative for a temp-to-perm role in New Hampshire. You will serve as the primary contact for customers, process orders from entry to delivery, and coordinate with production, shipping, and logistics teams to resolve issues.

Ideal candidates have 3+ years of product-based customer service, strong communication, and proficiency with Microsoft Office. The role requires multitasking in a fast-paced manufacturing environment with potential for

Qualifications

3+ years of product-based customer service experience (required).
Strong verbal and written communication skills.
Proficiency with Microsoft Office (Excel, Outlook, Word).
Experience with order entry/ERP or CRM systems preferred.

Responsibilities

Serve as primary point of contact for customer inquiries via phone and email.
Process and track customer orders from entry through delivery.
Coordinate with production, shipping, and logistics teams to resolve order issues.
Handle customer complaints and escalations professionally and efficiently.
Maintain accurate records in the company's CRM/ERP system.
Provide product information, pricing, and lead-time updates to customers.
Process return authorizations, credits, and adjustments as needed.
Build and maintain strong customer relationships to support retention.