Customer Care Specialist

The Nagler Group; Ward Hill (MA); On-site; USD 30,000 - 32,000; Full time

Job summary

The Nagler Group is seeking a Customer Care Specialist in Ward Hill, MA to serve as the primary contact for customers, contractors, and internal teams. You will manage inquiries, process orders, coordinate returns and shipments, and ensure a seamless experience from order placement through resolution.

The ideal candidate is organized, detail-oriented, and comfortable in a high-volume environment. You will collaborate with Sales, Operations, Shipping, and other departments to resolve issues,

Qualifications

• 2+ years of experience in customer service, customer support, order processing, or a related role.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and follow-through skills.
• Professional, customer-focused approach.

Responsibilities

• Handle a high volume of customer inquiries through phone, email, and online channels
• Process customer orders accurately within an ERP system
• Provide customers with updates regarding orders, shipping, deliveries, and product availability
• Assist with product questions and help customers identify appropriate solutions
• Coordinate returns, replacements, RMAs, and warranty-related requests
• Address customer questions related to payments and accounts
• Track returned products and replacement shipments through completion
• Maintain accurate customer, order, and account information
• Partner with Sales, Operations, Shipping, and other internal teams to resolve customer concerns
• Support online and e-commerce order activity
• Document customer interactions, issues, and resolutions in company systems
• Identify opportunities to improve customer service processes and overall efficiency

Skills

Customer service

Communication

Attention to detail

Organizational skills

Problem solving

ERP system

Tools

Excel

Job description

Customer Care Specialist
Customer Service Ward Hill , Massachusetts Temp to Perm Per Hour Aug 14, 2026 $22.00 - $23.00

Customer Care Specialist

Position Type: Full-Time, Monday–Friday
Hours: 8:30 AM–5:00 PM
Reports To: Customer Care Manager
Compensation:$22/hr - $23/hr

Position Overview

Our client is seeking a Customer Care Specialist to serve as a primary point of contact for customers, contractors, and internal teams. This position is responsible for managing customer inquiries, processing orders, coordinating returns and shipments, and ensuring a seamless experience from order placement through resolution.

The ideal candidate is organized, detail-oriented, and comfortable working in a high-volume environment. This person will collaborate closely with Sales, Operations, Shipping, and other departments to resolve issues, maintain accurate customer information, and support day-to-day order activity.

Key Responsibilities

• Handle a high volume of customer inquiries through phone, email, and online channels
• Process customer orders accurately within an ERP system
• Provide customers with updates regarding orders, shipping, deliveries, and product availability
• Assist with product questions and help customers identify appropriate solutions
• Coordinate returns, replacements, RMAs, and warranty-related requests
• Address customer questions related to payments and accounts
• Track returned products and replacement shipments through completion
• Maintain accurate customer, order, and account information
• Partner with Sales, Operations, Shipping, and other internal teams to resolve customer concerns
• Support online and e-commerce order activity
• Document customer interactions, issues, and resolutions in company systems
• Identify opportunities to improve customer service processes and overall efficiency

Qualifications

Required

• 2+ years of experience in customer service, customer support, order processing, or a related role
• Strong verbal and written communication skills
• Excellent attention to detail and organizational abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and follow-through skills
• Professional, customer-focused approach

Preferred

• Experience working with an ERP or order management system
• Background in manufacturing, distribution, wholesale, or another product-based environment
• Proficiency with Microsoft Office, particularly Outlook, Excel, and Word
• Experience managing customer orders through the complete order lifecycle

Ideal Candidate

The successful candidate is someone who:

• Enjoys helping customers and finding practical solutions
• Builds positive relationships with customers and internal partners
• Is highly organized and detail-oriented
• Can effectively prioritize competing requests
• Learns new systems and processes quickly
• Communicates clearly and professionally
• Works well as part of a collaborative, cross-functional team

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