Customer Care Specialist — Order Fulfillment & Support

The Nagler Group; Ward Hill (MA); On-site; USD 30,000 - 32,000; Full time

Job summary

The Nagler Group is seeking a Customer Care Specialist in Ward Hill, MA to serve as the primary contact for customers, contractors, and internal teams. You will manage inquiries, process orders, coordinate returns and shipments, and ensure a seamless experience from order placement through resolution.

The ideal candidate is organized, detail-oriented, and comfortable in a high-volume environment. You will collaborate with Sales, Operations, Shipping, and other departments to resolve issues,

Qualifications

• 2+ years of experience in customer service, customer support, order processing, or a related role.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and follow-through skills.
• Professional, customer-focused approach.

Responsibilities

• Handle a high volume of customer inquiries through phone, email, and online channels
• Process customer orders accurately within an ERP system
• Provide customers with updates regarding orders, shipping, deliveries, and product availability
• Assist with product questions and help customers identify appropriate solutions
• Coordinate returns, replacements, RMAs, and warranty-related requests
• Address customer questions related to payments and accounts
• Track returned products and replacement shipments through completion
• Maintain accurate customer, order, and account information
• Partner with Sales, Operations, Shipping, and other internal teams to resolve customer concerns
• Support online and e-commerce order activity
• Document customer interactions, issues, and resolutions in company systems
• Identify opportunities to improve customer service processes and overall efficiency

Skills

Customer service

Communication

Attention to detail

Organizational skills

Problem solving

ERP system

Tools

Excel

Job description

The Nagler Group is seeking a Customer Care Specialist in Ward Hill, MA to serve as the primary contact for customers, contractors, and internal teams. You will manage inquiries, process orders, coordinate returns and shipments, and ensure a seamless experience from order placement through resolution.

The ideal candidate is organized, detail-oriented, and comfortable in a high-volume environment. You will collaborate with Sales, Operations, Shipping, and other departments to resolve issues,