Customer Service Representative

The Nagler Group; Milford (NH); On-site; USD 32,000 - 50,000; Full time

Job summary

The Nagler Group is hiring a Customer Service Representative for a temp-to-perm role in New Hampshire. You will serve as the primary contact for customers, process orders from entry to delivery, and coordinate with production, shipping, and logistics teams to resolve issues.

Ideal candidates have 3+ years of product-based customer service, strong communication, and proficiency with Microsoft Office. The role requires multitasking in a fast-paced manufacturing environment with potential for

Qualifications

• 3+ years of product-based customer service experience (required).
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Experience with order entry/ERP or CRM systems preferred.

Responsibilities

• Serve as primary point of contact for customer inquiries via phone and email.
• Process and track customer orders from entry through delivery.
• Coordinate with production, shipping, and logistics teams to resolve order issues.
• Handle customer complaints and escalations professionally and efficiently.
• Maintain accurate records in the company's CRM/ERP system.
• Provide product information, pricing, and lead-time updates to customers.
• Process return authorizations, credits, and adjustments as needed.
• Build and maintain strong customer relationships to support retention.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma

Tools

ERP/CRM systems

Microsoft Office

Job description

Customer Service Representative (Temp-to-Perm)

Location: [City, State]
Pay Rate: $23.00 – $36/ hour
Employment Type: Temp-to-Perm

About the Role

Our client, a manufacturing company, is seeking an experienced Customer Service Representative for a temp-to-perm opportunity. This role serves as a key point of contact between the company and its customers, ensuring orders, inquiries, and issues are handled accurately and professionally.

Responsibilities

• Serve as primary point of contact for customer inquiries via phone and email
• Process and track customer orders from entry through delivery
• Coordinate with production, shipping, and logistics teams to resolve order issues
• Handle customer complaints and escalations professionally and efficiently
• Maintain accurate records in the company's CRM/ERP system
• Provide product information, pricing, and lead-time updates to customers
• Process return authorizations, credits, and adjustments as needed
• Build and maintain strong customer relationships to support retention

Requirements

• 3+ years of product-based customer service experience (required)
• Strong verbal and written communication skills
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Experience with order entry/ERP or CRM systems preferred
• Ability to multitask in a fast-paced manufacturing environment
• Strong problem-solving and conflict-resolution skills
• High school diploma or equivalent required; Associate's degree a plus

Schedule

• Full-time, Monday–Friday
• -8-5:30 pm

Why Apply

• Temp-to-perm opportunity with a stable, growing manufacturing company
• Competitive hourly pay: $23–$36/hour based on experience
• Opportunity to convert to a permanent role with full benefits