Customer Service Specialist — Stable Hours, Great Benefits

Tennova Medical Group - Greater Knoxville; Knoxville (TN); Presencial; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, and life ins.

Generous PTO and illness benefits

401(k) with company match

Career development opportunities

Descripción de la vacante

Tennova Medical Group - Greater Knoxville seeks a Customer Service Representative to handle inquiries across phone, email, chat, and in person, ensuring a courteous, accurate, and timely service experience. The role emphasizes empathy, problem solving, and teamwork in a fast-paced setting.

Hours align with a stable schedule, with opportunities for professional growth, and access to a comprehensive benefits package through the employer.

Formación

• 1-2 years of customer service or call center experience.
• Associate degree or coursework in Business, Communications, or related field preferred.

Responsabilidades

• Respond to inquiries via phone, email, live chat, and in-person interactions.
• Document interactions and create service cases.
• Resolve customer concerns with empathy and professionalism.
• Maintain accurate customer records and case notes.

Conocimientos

Customer service experience

Communication skills

High call volumes

Data entry

Teamwork

Problem solving

Educación

Associate Degree or related coursework

Herramientas

ServiceNow

CRM systems

Google Suite

Microsoft Office

Descripción del empleo

Tennova Medical Group - Greater Knoxville seeks a Customer Service Representative to handle inquiries across phone, email, chat, and in person, ensuring a courteous, accurate, and timely service experience. The role emphasizes empathy, problem solving, and teamwork in a fast-paced setting.

Hours align with a stable schedule, with opportunities for professional growth, and access to a comprehensive benefits package through the employer.