Customer Service Specialist - Service Coordination

West-Shore-Home; Greensboro (NC); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO and paid holidays

Employee discounts

Referral program

Career growth opportunities

Job summary

West Shore Home is seeking a Customer Service Specialist for our Greensboro, NC branch. You will support customers by resolving post-installation service needs, coordinating appointments, and delivering a high-quality customer experience.

This is a fast-paced role focused on communication, problem-solving, and relationship building. Responsibilities include handling calls, scheduling visits, coordinating parts when needed, and providing timely updates to customers.

Qualifications

• Strong communication and customer service skills.
• Ability to work independently and stay organized.
• Positive, solution-oriented mindset.
• Comfortable managing multiple tasks in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Handle inbound and outbound customer calls
• Assist customers with post-installation service requests
• Schedule service appointments and coordinate necessary follow-up
• Order replacement parts through manufacturers when needed
• Communicate schedule updates and service timelines to customers
• Escalate urgent customer concerns to branch leadership when appropriate

Skills

Communication

Customer service

Independence

Organization

Problem-solving

Job description

West Shore Home is seeking a Customer Service Specialist for our Greensboro, NC branch. You will support customers by resolving post-installation service needs, coordinating appointments, and delivering a high-quality customer experience.

This is a fast-paced role focused on communication, problem-solving, and relationship building. Responsibilities include handling calls, scheduling visits, coordinating parts when needed, and providing timely updates to customers.