Customer Experience Specialist - Post-Install Support

West-Shore-Home; City of Rochester (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Holidays

Employee discounts

Referral program

Career growth opportunities

Job summary

West Shore Home is seeking a Customer Service Specialist in Rochester, NY. You will support the branch by resolving post-installation service needs, coordinating appointments, and delivering a high-quality customer experience.

The role emphasizes communication, problem-solving, and relationship building in a fast-paced environment. Full-time, Monday–Friday, 7:30am–4:00pm, on-site location.

Qualifications

• Excellent communication and customer service skills.
• Ability to stay organized in a fast-paced environment.
• Experience handling multiple tasks.
• Customer service experience preferred.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate follow-up.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and service timelines to customers.
• Escalate urgent concerns to branch leadership when appropriate.

Skills

Strong communication

Customer service

Independent work

Organized

Solution oriented

Multitasking

Previous experience

Job description

West Shore Home is seeking a Customer Service Specialist in Rochester, NY. You will support the branch by resolving post-installation service needs, coordinating appointments, and delivering a high-quality customer experience.

The role emphasizes communication, problem-solving, and relationship building in a fast-paced environment. Full-time, Monday–Friday, 7:30am–4:00pm, on-site location.