Customer Service Specialist — SAP & Order Mgmt | PTO/401K

Alfred Kärcher SE & Co. KG; Aurora (CO); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Paid holidays

Flexible PTO

401K matching

Disability insurance

Job summary

Alfred Kärcher SE & Co. KG in Aurora, CO is seeking a Customer Service Representative to handle inbound calls and emails about orders, pricing, tracking, and returns. You will manage orders in SAP and maintain professional rapport with customers.

The role requires 3+ years in customer service, a high school diploma or GED, and proficiency with MS Office. SAP experience is preferred; benefits include medical, dental, vision, PTO, and 401(k) matching. This is an on-site, full-time position.

Qualifications

• 3+ years of experience in Customer Service.
• High School diploma or GED.
• Proficient in MS Office, including Word, Excel, and Outlook as well as the Internet and other computer programs.
• SAP experience preferred.

Responsibilities

• Answer incoming customer calls and emails regarding placing orders, order status, pricing information, tracking information, order change notifications, order cancellations and/or returns, order problems, questions, and general customer concerns.
• Follow defined parameters to resolve customer issues as effectively and efficiently as possible
• Perform order management functions within company ERP System (SAP)
• Maintain a high level of professionalism and work to establish a positive rapport with every caller
• Assist distribution partners with the use of eCommerce and portal functions
• Track sales orders through shipping and invoicing to ensure on-time delivery where possible
• Update customer information in OneView, the company’s Customer Relationship Management system, during and after each call as required per procedure

Skills

Customer service

MS Office

SAP experience

Education

High School diploma or GED

Tools

MS Office

SAP

Job description

Alfred Kärcher SE & Co. KG in Aurora, CO is seeking a Customer Service Representative to handle inbound calls and emails about orders, pricing, tracking, and returns. You will manage orders in SAP and maintain professional rapport with customers.

The role requires 3+ years in customer service, a high school diploma or GED, and proficiency with MS Office. SAP experience is preferred; benefits include medical, dental, vision, PTO, and 401(k) matching. This is an on-site, full-time position.