Temp Customer Experience Specialist — SAP & Order Support

Hansgrohe Group; Alpharetta (GA); On-site; USD 26,000 - 27,000; Full time

Job summary

Hansgrohe Group is seeking a temporary Customer Experience Representative in Alpharetta, GA. The role focuses on responding to customer inquiries, processing orders, and providing 100% issue resolution in a fast-paced environment.

Key responsibilities include handling SAP-based order entry, ensuring timely email responses, and coordinating with internal teams to support customers and sales management. Requires 1–3 years of experience and a high school diploma or equivalent.

Qualifications

• Requires a high school diploma or its equivalent with 1-3 years of experience in the field.
• Proven ability to enter, verify and process orders and data accurately.

Responsibilities

• Process orders and requests via ecommerce, RGA’s, customers through SAP order entry system.
• Serve as first responder for customer-related calls and emails; ensure 24-hour response times.
• Enter and file customer orders; review orders for entry errors before shipping; coordinate reports as needed.

Skills

English fluency

Data entry

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

SAP

Job description

Hansgrohe Group is seeking a temporary Customer Experience Representative in Alpharetta, GA. The role focuses on responding to customer inquiries, processing orders, and providing 100% issue resolution in a fast-paced environment.

Key responsibilities include handling SAP-based order entry, ensuring timely email responses, and coordinating with internal teams to support customers and sales management. Requires 1–3 years of experience and a high school diploma or equivalent.