SAP-Powered Customer Service Rep II

Air Squared, Inc.; Thornton (CO); On-site; USD 80,231,000 - 91,693,000; Full time

Benefits offered by this job

Health Insurance through Cigna

Dental and Vision Insurance

Employer paid Long Term Disability

Employer paid Life Insurance with opt.

401(k) Retirement plan

Safety shoe allowance

3-weeks PTO, accrual from day one

8 paid holidays plus Birthday holiday

Parental Leave

Quarterly company lunches

Annual company picnic for employees &

Casual dress code

Employee Referral Program

Volunteer opportunities

Tuition Reimbursement

Job summary

Air Squared Manufacturing, LLC in Thornton, Colorado, seeks a Customer Service Representative II to support OEM accounts, manage SAP-based demand forecasts, and handle order processing and shipments. The role emphasizes accurate data entry, cross-functional collaboration, and timely invoicing.

The ideal candidate will have strong SAP experience to support implementation, system improvements, and data integrity initiatives, with a focus on customer service excellence.

Qualifications

• Associate's or Bachelor's degree in business, supply chain, operations, or related field, or equivalent work experience
• Hands-on experience using SAP for sales-order processing, customer scheduling, demand management, forecasting, customer service, or related business function (required)
• 2-3 years of experience customer service experience in a manufacturing environment (required)
• Demonstrated proficiency in MS Office Products
• Strong multi-tasking, analytical thinking, and problem-solving skills
• Exceptional interpersonal skills and well established written and verbal communication skills
• Excellent organizational skills and attention to detail
• Experience in small business environment a plus

Responsibilities

• Maintain customer demand forecasts and forecast assumptions within SAP
• Review customer forecast changes and communicate significant demand shifts to production planning and operations teams
• Review purchase orders for terms, pricing, and part number alignment to generate order acknowledgements for customer-specific product
• Pull EDI customer shipments from supplier portals for processing
• Generate progress invoices as required and monitors payment receipt before shipment
• Work with A/R on net payment terms approvals
• Process order documentation including packing lists, international customs documentation, certification of conformance in preparation for shipment
• Invoice product at shipment and sends invoice and tracking to customer
• Process credit card payment approvals
• Coordinate customer arranged shipments pending BOL's and shipping labels through direct communication and through customer shipping portals
• Move all documentation to shipping when ready for shipment
• Update sales orders as shipping dates change and update customers and sales staff
• Update all internal tracking documents related to order processing
• Respond to customer inquiries regarding orders and shipping schedules
• Generate RMAs upon request
• Create RMA electronic files for storage of supporting documentation and reports
• Track RMAs through engineering, production, and quality to resolve and return product to customer
• Maintain RMA trackers
• Administrative oversight and organization of product recalls and rework process to support engineering
• Update job specific work instructions, training procedures, and general documents
• Support Sales Team
• Perform other duties as assigned

Skills

MS Office

Multitasking

Problem solving

Interpersonal skills

Communication skills

Organizational skills

Education

Associate's or Bachelor's degree in business, supply chain, operations, or related field

Tools

SAP

Job description

Air Squared Manufacturing, LLC in Thornton, Colorado, seeks a Customer Service Representative II to support OEM accounts, manage SAP-based demand forecasts, and handle order processing and shipments. The role emphasizes accurate data entry, cross-functional collaboration, and timely invoicing.

The ideal candidate will have strong SAP experience to support implementation, system improvements, and data integrity initiatives, with a focus on customer service excellence.