Technical Customer Service Specialist - SAP Orders

Swagelok Northwest (US); Anchorage (AK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Onsite parking

Paid training

Health insurance after 30 days

Dental insurance after 30 days

401(k) company match

Tuition reimbursement

Paid time off

Paid volunteer time

Job summary

Swagelok Alaska is seeking a highly skilled Customer Service Representative to be the liaison between customers and internal teams. Most interactions are via phone and email, with orders processed in SAP; you will deliver accurate orders, schedule deliveries, respond to inquiries, and resolve concerns.

This onsite role offers a 40-hour week, paid training, aggressive bonus potential, health and dental insurance after 30 days, 401(k) with company match, tuition reimbursement, paid time off, and

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years of customer service experience.
• Experience in fluid system technologies preferred.
• Excellent written and verbal communication required.

Responsibilities

• Process orders received through a variety of methods to ensure order accuracy and completeness.
• Accurately determine product availability and coordinate production and ship dates.
• Expedite orders as needed and as required by the contract.
• Prepare and validate quote requests, track shipments, and process product returns.
• Provide technical information to assist customers in identifying proper component options and performing basic technical product discovery.
• Uphold contracted and factory pricing structures through attention to detail.
• Interface directly with Will-Call customers to execute all on-site order, fulfillment, and product information needs.
• Identify and document corrective action opportunities, manage non-conforming products, and comply with ISO quality standards as appropriate.
• Communicate professionally and fluidly with internal and external customers, both verbally and in writing.
• Partner closely with internal teams such as Sales, Field Engineering, and Custom Solutions to provide a seamless customer experience.
• Engage in innovative and creative problem-solving and solution development to meet unique or challenging customer needs and actively participate in cross-functional continuous improvement project work.
• Timely execution in completing all job functions and resolution of customer issues.

Skills

Communication

Responsiveness

Cooperation

Problem-solving

Attention to detail

Excellent written and verbal skills

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Order entry system

Job description

Swagelok Alaska is seeking a highly skilled Customer Service Representative to be the liaison between customers and internal teams. Most interactions are via phone and email, with orders processed in SAP; you will deliver accurate orders, schedule deliveries, respond to inquiries, and resolve concerns.

This onsite role offers a 40-hour week, paid training, aggressive bonus potential, health and dental insurance after 30 days, 401(k) with company match, tuition reimbursement, paid time off, and