Customer Service Specialist – Restaurant Services & Support

Darling Ingredients Inc.; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Darling Ingredients is seeking a Customer Service Specialist to coordinate service requirements for Restaurant Services customers. You will answer calls, resolve requests, and keep client data up to date, while coordinating with DAR PRO facilities and supporting the Inside Sales team.

The role emphasizes strong communication, problem solving, and the ability to manage multiple tasks in a fast-paced environment. Bilingual English/Spanish is strongly preferred.

Qualifications

• 2+ years of Customer Service experience with a service-oriented company.
• Strong verbal and written communication skills and problem solving ability.
• Proficient computer skills including MS Access and Excel.

Responsibilities

• Provide service support to Restaurant Services customers via centralized line.
• Coordinate service and communicate expectations with DAR PRO facilities.
• Research and resolve service requests and provide troubleshooting guidance.
• Maintain client information and update spreadsheets and logs.
• Support Inside Sales and After Hours client support as needed.

Skills

Customer Service

Communication

Problem solving

Bilingual (English/Spanish)

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Microsoft Access

Excel

Job description

Darling Ingredients is seeking a Customer Service Specialist to coordinate service requirements for Restaurant Services customers. You will answer calls, resolve requests, and keep client data up to date, while coordinating with DAR PRO facilities and supporting the Inside Sales team.

The role emphasizes strong communication, problem solving, and the ability to manage multiple tasks in a fast-paced environment. Bilingual English/Spanish is strongly preferred.