Strategic Brand Accounts Service Manager

Darling Ingredients Inc.; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Darling Ingredients Inc. seeks a results-driven Relationship Manager to serve as the primary point of contact for national and branded customers across DAR PRO facilities. You will coordinate service, billing, contract compliance, and cross-functional activities with internal teams and third-party providers.

The role requires strong communication, data analysis, and a proactive approach to improving service performance and customer satisfaction.

Qualifications

• 2+ years of customer service experience in an office or corporate environment.
• Demonstrated proficiency in business technologies, including CRM systems and Microsoft Office applications.
• Strong multitasking, time management, organizational, and prioritization skills.
• Excellent verbal and written communication skills, including the ability to respond promptly, professionally, and proactively.
• Demonstrated ability to learn new systems, processes, and business requirements quickly.
• Ability to work independently, exercise sound judgment, and solve problems with minimal direction.
• Strong customer service orientation with a commitment to delivering quality service and support.

Responsibilities

• Leads service communications, analyzes customer and operational data to identify trends and opportunities for improvement, and develops recommendations to enhance service performance.
• Maintains comprehensive customer records
• Coordinates with accounting and operational teams to ensure accurate billing, payment processing, and contract compliance
• Collaborates with cross-functional stakeholders
• Serves as the primary liaison for many of the organization's largest and most strategically important customer accounts regarding service issues, account maintenance, and operational changes.
• Manages and maintains relationships with national, branded, and high-value customer accounts as well as third-party vendors and brokers
• Serves as the primary escalation point for complex service-related issues and customer concerns overseeing issue resolution through completion
• Evaluates customer situations to determine appropriate resolutions and implements corrective actions
• Analyzes service performance data, identify trends, and recommend process improvements
• Coordinates activities among customers, operations teams, accounting departments, and third-party service providers.
• Ensures the accuracy of customer records, billing information, and account documentation.
• Partners with leadership and cross-functional teams to support customer retention, satisfaction, and business objectives
• Other duties as assigned

Skills

Customer service

Communication

Time management

Multitasking

Problem solving

Independent work

Data analysis

Education

High School Diploma or equivalent

Associate's or Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

Darling Ingredients Inc. seeks a results-driven Relationship Manager to serve as the primary point of contact for national and branded customers across DAR PRO facilities. You will coordinate service, billing, contract compliance, and cross-functional activities with internal teams and third-party providers.

The role requires strong communication, data analysis, and a proactive approach to improving service performance and customer satisfaction.