Client Services Specialist - Bilingual, After-Hours Support

Darling Ingredients; Sacramento (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Darling Ingredients is seeking a Customer Service Specialist to coordinate and communicate all service requirements contracted by the customer across our DAR PRO service plants, delivering first-class, personalized service for Restaurant Services customers.

The role emphasizes handling calls, resolving issues, maintaining client data, and collaborating with Inside Sales. Bilingual in English/Spanish preferred; weekend and weekday shift rotations apply.

Qualifications

• 2+ years of customer service experience with a service-oriented company.
• High school diploma or GED required.
• 1 weekend day shift and 4 weekday shift, rotation.

Responsibilities

• Answer customer calls on the centralized 855-DARPRO1 line.
• Coordinate service and support needs with DAR PRO facilities.
• Research and resolve service requests.
• Provide troubleshooting guidance to customers.
• Track and communicate service expectations for timely delivery.
• Maintain client information in Host systems and spreadsheets.
• Participate with Inside Sales Team efforts.
• Support after-hours client requests (additional pay).
• Handle special projects as assigned by management.

Skills

Customer service

Written communication

Verbal communication

Bilingual English/Spanish

Excel

Microsoft Access

Education

High school diploma or GED

Associate's degree preferred

Bachelor's degree preferred

Tools

Microsoft Access

Excel

Job description

Darling Ingredients is seeking a Customer Service Specialist to coordinate and communicate all service requirements contracted by the customer across our DAR PRO service plants, delivering first-class, personalized service for Restaurant Services customers.

The role emphasizes handling calls, resolving issues, maintaining client data, and collaborating with Inside Sales. Bilingual in English/Spanish preferred; weekend and weekday shift rotations apply.