Bilingual Customer Solutions Representative (Spanish) - Hybrid

Clark Associates, Inc.; Lancaster (Lancaster County); Hybrid; USD 38,000 - 46,000; Full time

Job summary

The Restaurant Store, part of Clark Associates, Inc., is seeking a bilingual Customer Solutions Specialist to support foodservice professionals worldwide with Spanish and English communication.

You will handle order-status inquiries, provide product help, and guide customers through the website to ensure loyalty and satisfaction across channels.

Qualifications

• Bilingual in Spanish and English required.

Responsibilities

• Communicate with Spanish and English speaking customers through phone, email and chat about their order status and available products.
• Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales.
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions in both English and Spanish.
• Ensure customers have the most complete and up-to-date information about the status of their orders.
• Communicate product or service issues to the Customer Solutions department and other relevant departments.

Skills

Bilingual (Spanish/English)

Job description

Job Summary

Join one of Pennsylvania's fastest-growing companies today! The Restaurant Store is looking for candidates who excel in both Spanish and English communication and have a strong commitment in providing hospitality to join our growing company as Customer Solutions Specialists. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.

Responsibilities

As a Bilingual Customer Service Representative, you will:

• Communicate with Spanish and English speaking customers through phone, email and chat about their order status and available products
• Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions in both English and Spanish
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Communicate product or service issues as they arise within the Customer Solutions department, as well as, with any additional, relevant departments
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
• Be willing to remain flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
• Learn about the foodservice industry and the products that we sell
• Guide customers through the website, while providing online shopping assistance and product help