Customer Service Specialist

Darling Ingredients Inc.; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Darling Ingredients is seeking a Customer Service Specialist to coordinate service requirements for Restaurant Services customers. You will answer calls, resolve requests, and keep client data up to date, while coordinating with DAR PRO facilities and supporting the Inside Sales team.

The role emphasizes strong communication, problem solving, and the ability to manage multiple tasks in a fast-paced environment. Bilingual English/Spanish is strongly preferred.

Qualifications

• 2+ years of Customer Service experience with a service-oriented company.
• Strong verbal and written communication skills and problem solving ability.
• Proficient computer skills including MS Access and Excel.

Responsibilities

• Provide service support to Restaurant Services customers via centralized line.
• Coordinate service and communicate expectations with DAR PRO facilities.
• Research and resolve service requests and provide troubleshooting guidance.
• Maintain client information and update spreadsheets and logs.
• Support Inside Sales and After Hours client support as needed.

Skills

Customer Service

Communication

Problem solving

Bilingual (English/Spanish)

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Microsoft Access

Excel

Job description

We're one of the world's leading practitioners of circularity, transforming materials from the animal agriculture and food industries into valuable ingredients. Ingredients that nourish people, feed animals and crops, and fuel the world with renewable energy.

The Customer Service Specialist is responsible for coordination and communication of all service requirements contracted by the customer between our DAR PRO service plants in an effort to provide first class, personalized Customer Service for our Restaurant Services customers.

Essential Duties/Responsibilities

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Provide service support to the Restaurant Services customers:
• Answer customer calls on the centralized 855-DARPRO1 line.
• Conduct all communications regarding services for the customer's stores or restaurants.
• Research and resolve all service requests.
• Provide necessary troubleshooting advice.
• Coordinate service and support needs with the DAR PRO facilities.
• Track, monitor and communicate service expectations to ensure timely services are being performed as contracted.
• Track equipment installations.
• Maintain in-house database relating to all client information:
• Keep multiple and comprehensive spreadsheets updated.
• Enter necessary client information into Host systems and Call logs.
• Participate with Inside Sales Team efforts.
• Participate in After Hours Client Support (Additional Pay).
• Handle special projects as they are assigned.
• Provide departmental assistance as directed.
• Other duties as assigned.

Minimum Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• 2 or more years of Customer Service experience with a service-oriented company.
• 1 weekend day shift and 4 weekday shift, rotation required.

Preferred Qualifications

• Associate's or Bachelor's degree preferred.
• Excellent verbal and written communication skills required to quickly resolve issues.
• Proficient computer skills must include, but not limited to, Microsoft Access and Excel
• Self-motivated, dependable individual with excellent written and verbal communication skills.
• Problem solving ability required to deliver solutions to the customer.
• Balance and complete multiple tasks independently.
• Bilingual (English/Spanish) strongly preferred.

Working Conditions and Physical Demands

• Primarily office-based with prolonged sitting.
• Constantly requiring walking/moving about the work location, and use of a computer or other office equipment.
• Requires positioning oneself, including stooping, kneeling, crouching, or crawling, and frequently climbing or balancing.
• Must be able to communicate effectively and use senses to perform job duties.
• Occasionally requires lifting and/or moving up to 10lbs.

Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, color, creed, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law. Know Your Rights: If you would like more information, please click on the link and paste into your browser: https://www.eeoc.gov/poster of this job.