Customer Service Specialist - Repair & Delivery

Smiths Group plc.; United States; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Employee resource groups

Diversity initiatives

Job summary

A global engineering firm is seeking a Customer Service Representative based in the United States. The representative will focus on aligning shipments with client expectations, overseeing order tracking, and resolving issues to enhance customer experience. Candidates should have a high school diploma, relevant experience in an ERP system, and ideally be bilingual in English and Spanish. This role offers competitive compensation and fosters a diverse and inclusive workplace.

Qualifications

• Minimum 4 years of related experience in an ERP system required.
• Ability to read blueprints and identify product lines.
• Experience in planning, materials, and scheduling is needed.

Responsibilities

• Measure shipment alignment with client expectations.
• Oversee feedback ratings and order tracking.
• Publish performance reports and analyze complex processes.

Skills

Customer satisfaction reporting

Order tracking

Issue resolution

Analytical skills

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Associate's degree in Business

Tools

ERP system

Job description

A global engineering firm is seeking a Customer Service Representative based in the United States. The representative will focus on aligning shipments with client expectations, overseeing order tracking, and resolving issues to enhance customer experience. Candidates should have a high school diploma, relevant experience in an ERP system, and ideally be bilingual in English and Spanish. This role offers competitive compensation and fosters a diverse and inclusive workplace.