Customer Service Specialist – Problem Solving & Education

Lincare; Chantilly (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Lincare is seeking a customer service representative in Chantilly, VA to handle inbound and outbound calls, answer questions, and resolve issues while assessing ongoing product/service needs. You will ensure compliance with physician directions and document interactions as part of patient and account records.

The role emphasizes accurate data entry, updating demographics, and educating customers about products and services to support quality care and service delivery.

Qualifications

• Respond to customer inquiries via phone or other channels.
• Assess additional product/service needs based on conversations.
• Provide education on products/services to customers.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and provides customer education.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Needs assessment

Documentation

Order entry

Demographic data updates

Tools

CRM system

Job description

Lincare is seeking a customer service representative in Chantilly, VA to handle inbound and outbound calls, answer questions, and resolve issues while assessing ongoing product/service needs. You will ensure compliance with physician directions and document interactions as part of patient and account records.

The role emphasizes accurate data entry, updating demographics, and educating customers about products and services to support quality care and service delivery.