Customer Service Specialist - Problem-Solving & Data Entry

Austin Community College; Richmond (VA); On-site; USD 51,000 - 56,000; Full time

Job summary

A state government agency in Richmond, Virginia is seeking a full-time Customer Service Specialist. This role involves providing high-quality customer service to constituents and requires excellent communication skills, problem-solving abilities, and experience in a fast-paced office environment. The salary range for this position is between $51,000 and $56,000, with full state benefits. If you're passionate about public service and wish to contribute to the agency's mission, apply online by November 13, 2025.

Qualifications

• Experience providing support to customers in-person, telephonically or via email.
• Demonstrated experience performing tasks in a fast-paced office environment.
• Ability to handle issues and problem-solve effectively.

Responsibilities

• Provide high-quality customer service to the Division’s constituents.
• Troubleshoot and problem-solve issues involving constituents.
• Process applications and provide technical assistance.

Skills

Excellent customer service skills

Effective oral and written communication

Strong work ethic

Problem-solving abilities

Experience with Microsoft Office Suite

Job description

A state government agency in Richmond, Virginia is seeking a full-time Customer Service Specialist. This role involves providing high-quality customer service to constituents and requires excellent communication skills, problem-solving abilities, and experience in a fast-paced office environment. The salary range for this position is between $51,000 and $56,000, with full state benefits. If you're passionate about public service and wish to contribute to the agency's mission, apply online by November 13, 2025.