Human Services Customer Support Coordinator (12-Month Contract)

Insight Global; Richmond (VA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k retirement account access with employer matching

Paid sick leave

Job summary

A staffing agency is seeking a Customer Support Coordinator in Richmond, Virginia to assist clients with application processes for public assistance programs. Ideal candidates will have face-to-face customer service experience and familiarity with Microsoft Office Suite. The position offers a full-time contract with an hourly pay of $18, and includes benefits such as medical, dental, and retirement options after 31 days of employment.

Qualifications

• 1-2 years of experience in a similar role.
• Face-to-face customer service experience.
• Familiarity with automated reporting systems.

Responsibilities

• Greet customers and assist with forms.
• Enter customer information on application forms.
• Screen applications to determine eligibility.
• Prepare case records and write recommendations.

Skills

Customer service experience

Microsoft Office Suite (Excel)

Experience in human services

Education

Associate's degree

Job description

A staffing agency is seeking a Customer Support Coordinator in Richmond, Virginia to assist clients with application processes for public assistance programs. Ideal candidates will have face-to-face customer service experience and familiarity with Microsoft Office Suite. The position offers a full-time contract with an hourly pay of $18, and includes benefits such as medical, dental, and retirement options after 31 days of employment.