Customer Service Specialist - Printing & Orders

Abbott Label; Mesa (AZ); On-site; USD 36,000 - 60,000; Full time

Job summary

Abbott Label in Mesa, AZ is seeking a Customer Service Representative to interact with customers by addressing inquiries and resolving complaints. This role acts as liaison between customers and Production Team, understanding applications and customer needs.

The ideal candidate has strong communication, is service-oriented, can type 30 WPM, and has at least 2 years in customer service. Printing industry experience is a plus, and order entry skills are preferred.

Qualifications

• 2+ years customer service/receptionist experience required.
• High school diploma or equivalent.
• Order entry experience preferred.
• Experience in printing industry preferred.

Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned lead or manager.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Skills

Communication

Customer service

Software skills

Typing speed

Math skills

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Job description

Abbott Label in Mesa, AZ is seeking a Customer Service Representative to interact with customers by addressing inquiries and resolving complaints. This role acts as liaison between customers and Production Team, understanding applications and customer needs.

The ideal candidate has strong communication, is service-oriented, can type 30 WPM, and has at least 2 years in customer service. Printing industry experience is a plus, and order entry skills are preferred.