Print Production Customer Care Specialist

The Gloo Factory; Tucson (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

A community-minded print shop based in Tucson, Arizona, seeks a Print Customer Service Representative. The successful candidate will manage customer inquiries, prepare estimates and invoices, and ensure print readiness of customer files. Ideal candidates should have over 2 years of experience in customer service within a print shop or manufacturing environment and proficiency in Adobe Creative Suite. This role requires excellent communication and organizational skills, and offers a dynamic workplace.

Qualifications

• 2+ years of experience in a print shop or related production environment.
• 2+ years of customer service experience, preferably in print or manufacturing.
• Working knowledge of print production, pre-press, and quoting.

Responsibilities

• Manage incoming calls, emails, and walk-in customers with clear communication.
• Create estimates, invoices, and take payments using QuickBooks.
• Coordinate and schedule customer deliveries and pickups.

Skills

Customer service experience

Strong organizational skills

Print production knowledge

Adobe Creative Suite proficiency

Excellent communication skills

Job description

A community-minded print shop based in Tucson, Arizona, seeks a Print Customer Service Representative. The successful candidate will manage customer inquiries, prepare estimates and invoices, and ensure print readiness of customer files. Ideal candidates should have over 2 years of experience in customer service within a print shop or manufacturing environment and proficiency in Adobe Creative Suite. This role requires excellent communication and organizational skills, and offers a dynamic workplace.