(CSR) Customer Service Representative - AZ

Abbott Label; Mesa (AZ); On-site; USD 36,000 - 60,000; Full time

Job summary

Abbott Label in Mesa, AZ is seeking a Customer Service Representative to interact with customers by addressing inquiries and resolving complaints. This role acts as liaison between customers and Production Team, understanding applications and customer needs.

The ideal candidate has strong communication, is service-oriented, can type 30 WPM, and has at least 2 years in customer service. Printing industry experience is a plus, and order entry skills are preferred.

Qualifications

• 2+ years customer service/receptionist experience required.
• High school diploma or equivalent.
• Order entry experience preferred.
• Experience in printing industry preferred.

Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned lead or manager.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Skills

Communication

Customer service

Software skills

Typing speed

Math skills

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

(CSR) Customer Service Representative - AZ

2 days ago Requisition ID: 1224

Job Summary

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. Our Customer Service Representatives are the liaison between our customers and the Production Team. The role requires the ability to understand the various applications and needs of our customers’ requirements. Labels are simple, but there is a wide application for our products.

Supervisory Responsibilities

None

Duties/Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned lead or manager.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Required Skills /Abilities

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Must be able to type at least 30 WPM.
• Math and Ruler Skills.
• Ability to multi-task and handle multiple projects in fast-paced environment.
• Details oriented and analytical.

Education and Experience

• High school diploma or equivalent.
• 2+ Years Customer Service/Receptionist experience required.
• Order entry experience preferred.
• Experience in printing industry preferred.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.