Customer Service Representative (Print)

Imprimus Labels and Packaging; Mogadore (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Imprimus Labels and Packaging in Mogadore, Ohio is seeking a Customer Experience Owner to deliver excellent service and build customer loyalty. In this role, you will serve as the primary representative for assigned customers and manage inventory programs to ensure shipments are released as planned.

Responsibilities include handling customer requests, understanding plant capabilities, and maintaining open communication to facilitate efficient operations. A customer-focused approach is essential for success in this position.

Responsibilities

• Deliver excellent service and build customer loyalty.
• Serve as the primary representative for assigned customers.
• Manage customer inventory programs proactively.

Job description

Imprimus Labels and Packagingis a friendly organization with multiple facilities that offer the most comprehensive product label printing. With plant locations in California, Ohio, and Texas, we produce top-quality products for the demanding requirements of the cosmetics, personal health care, beverage, food, and dietary supplements markets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Be a "Customer Experience Owner." Strive to deliver excellent service and build customer loyalty through consistent, effective customer communication, sales & production.
• Serve as the primary representative for assigned customers.
• Strengthen customer loyalty by building positive relationships & competently handling day-to-day requests.
• Exemplify a customer-focused, responsive, professional image by adhering to service-level standards.
• Be the conduit for all information required from customers/sales to expedite orders, including estimates, artwork/proofs, samples, tooling, purchase order modifications, and customer specification sheets.
• Secure customer acknowledgment of pricing and miscellaneous charges.
• Understand the basics of plant/equipment capabilities & limitations (tooling, presses, materials, and applications) to determine the pertinent information & lead time required to produce a quality product; manage customer/sales expectations accordingly.
• Manage customer inventory programs; proactively work with customers to maintain agreed-upon inventory levels & ensure shipments are released as planned.
• Please work with the Team Leader to implement critical initiatives and assist with individual projects/tasks, including press proofs, new business setup, account/workload transitions, backing up other CSRs, processing complaints, and resolving open payment issues.
• Assist the team with any RMAs and claims.