(CSR) Customer Service Representative - AZ

Automatic Data Processing, Inc.; Mesa (AZ); Vor Ort; USD 32.000 - 44.000; Vollzeit

Zusammenfassung

Automatic Data Processing, Inc. is seeking a Customer Service Representative in Arizona to liaise between customers and the Production Team. The role involves handling inquiries, processing orders, and resolving issues while maintaining customer records.

Required skills include excellent communication, active listening, and strong computer literacy. A high school diploma and 2+ years in customer service are required, with order entry or printing industry experience preferred.

Qualifikationen

• High school diploma or equivalent.
• 2+ years Customer Service/Receptionist experience required.
• Order entry experience preferred.
• Experience in printing industry preferred.

Aufgaben

• Interact with customers by telephone, email, or in person to provide support and information on products or services.
• Collect and enter orders for new or additional products or services.
• Field customer questions and complaints; escalate when beyond knowledge to lead or manager.
• Ensure appropriate actions are taken to resolve customer problems and concerns.
• Maintain customer accounts and records of interactions with inquiries, complaints, or comments.
• Perform other related duties as assigned.

Kenntnisse

Communication

Active listening

Service-oriented

Computer skills

Typing 30 WPM

Math & ruler skills

Multitasking

Detail-oriented

Analytical

Ausbildung

High school diploma

2+ years Customer Service経験

Order entry experience

Printing industry experience

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

(CSR) Customer Service Representative - AZ

3 days ago Requisition ID: 1224

Job Summary

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. Our Customer Service Representatives are the liaison between our customers and the Production Team. The role requires the ability to understand the various applications and needs of our customers’ requirements. Labels are simple, but there is a wide application for our products.

Supervisory Responsibilities

None

Duties/Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned lead or manager.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Required Skills /Abilities

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Must be able to type at least 30 WPM.
• Math and Ruler Skills.
• Ability to multi-task and handle multiple projects in fast-paced environment.
• Details oriented and analytical.

Education and Experience

• High school diploma or equivalent.
• 2+ Years Customer Service/Receptionist experience required.
• Order entry experience preferred.
• Experience in printing industry preferred.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.