Customer Service Specialist: Orders, Dispatch & Payments

Daiohs-U-S-A-Inc; Wyoming (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Starting hourly rate: $20

401(k) matching

Medical, Dental, Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life insurance

Paid vacation and sick time

9 paid holidays

Job summary

First Choice Coffee Services is seeking a Customer Service Representative to join our growing team in the United States. If you’re energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.

Responsibilities include handling calls and orders, relaying customer requests, coordinating with drivers and technicians, and maintaining accurate records. Benefits and growth opportunities accompany this role.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of office experience required.

Responsibilities

• Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax.
• Relays all customers concerns and requests related to products, services, and equipment to the appropriate team members, promptly.
• Generates daily manifests for Route Drivers and Service Technicians using the company software.
• Checks in with Route Drivers at end of day and reconciles all customer funds received during deliveries.
• Dispatches Service Technicians to respond to repair calls and coordinates service installations.
• Makes regular calls to accounts with outstanding balances and helps maintain accounts receivable under 60 days with minimal attrition.
• Processes and applies payments to customer accounts.
• Communicates sales leads to branch personnel.
• Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
• Keeps records of customer interactions and documents.

Education

High school diploma or equivalent

Job description

First Choice Coffee Services is seeking a Customer Service Representative to join our growing team in the United States. If you’re energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.

Responsibilities include handling calls and orders, relaying customer requests, coordinating with drivers and technicians, and maintaining accurate records. Benefits and growth opportunities accompany this role.