Customer Success & Operations Coordinator

Daiohs First Choice; Troy (MI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life insurance

Paid vacation

Job summary

First Choice Coffee Services is seeking a Customer Service Representative to handle calls, emails, and orders, while relaying customer concerns to the appropriate team. You will generate daily manifests for drivers, reconcile funds, and coordinate service installs.

The role requires at least 1 year of office experience and a high school diploma or equivalent. The position offers a starting hourly rate of $20.00, plus benefits including 401(k), health insurance, and paid time off.

Qualifications

• High school diploma or equivalent.
• At least 1 year of office experience required.

Responsibilities

• Process incoming calls and emails, including customer orders submitted by telephone, email, and fax.
• Relays all customer concerns and requests related to products, services, and equipment to the appropriate Daiohs team members in a timely fashion.
• Generates daily manifests for Route Drivers and Service Technicians using the Company's specialized computer software.
• Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
• Dispatches Service Technicians to respond to repair calls and coordinates service installations.
• Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
• Processes and applies payments to customer accounts.
• Communicates sales leads to appropriate branch personnel.
• Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor's absence.
• Keeps records of customer interactions, processes customer accounts, and files documents.
• Develops and demonstrates thorough knowledge of the Company's products, services, and pricing structure.
• Solicits sales from customers during promotions.

Skills

Customer service

Phone calls

Email handling

Accounts receivable knowledge

Education

High school diploma

Job description

First Choice Coffee Services is seeking a Customer Service Representative to handle calls, emails, and orders, while relaying customer concerns to the appropriate team. You will generate daily manifests for drivers, reconcile funds, and coordinate service installs.

The role requires at least 1 year of office experience and a high school diploma or equivalent. The position offers a starting hourly rate of $20.00, plus benefits including 401(k), health insurance, and paid time off.