Customer Service Specialist — Office Coffee Solutions

Daiohs-U-S-A-Inc; Council Corners (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life Insurance

Paid vacation

Job summary

First Choice Coffee Services is looking for a Customer Service Representative to join our growing team. You will handle customer inquiries, process orders by phone, email, and fax, and relay requests to the appropriate teams to ensure timely resolutions.

The role offers an hourly starting rate of $20.00, with benefits including 401(k) matching, health insurance, paid time off, and more. You’ll work in a fast-paced environment, build product knowledge, and support sales and service operations

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of office experience is required.

Responsibilities

• Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax.
• Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion.
• Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
• Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
• Dispatches Service Technicians to respond to repair calls and coordinates service installations.
• Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
• Processes and applies payments to customer accounts
• Communicates sales leads to appropriate branch personnel.
• Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
• Keeps records of customer interactions, processes customer accounts, and files documents.
• Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure.
• Solicits sales from customers during promotions.

Education

High school diploma or equivalent

Job description

First Choice Coffee Services is looking for a Customer Service Representative to join our growing team. You will handle customer inquiries, process orders by phone, email, and fax, and relay requests to the appropriate teams to ensure timely resolutions.

The role offers an hourly starting rate of $20.00, with benefits including 401(k) matching, health insurance, paid time off, and more. You’ll work in a fast-paced environment, build product knowledge, and support sales and service operations