Customer Experience Specialist – Coffee Services

Daiohs-U-S-A-Inc; San Diego (CA); On-site; USD 60,174,000 - 71,635,000; Full time

Benefits offered by this job

Competitive hourly pay

401(k) matching

Medical, Dental and Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life insurance

Paid vacation and sick time

9 paid holidays

Job summary

First Choice Coffee Services is seeking a Customer Service Representative to join our team and support our nationwide office coffee solutions. The role focuses on handling calls, processing orders, and assisting customers with products and services.

Join a long-established company that values reliability and service, with a starting hourly rate and a benefits package including health coverage and retirement options.

Qualifications

• High school diploma or equivalent.
• At least 1 year of office experience required.

Responsibilities

• Processes incoming calls and emails, including customer orders.
• Relays customer concerns to the Daiohs team in a timely fashion.
• Generates daily manifests for Route Drivers and Service Technicians.
• Dispatches Service Technicians to respond to repair calls and coordinates installations.
• Maintains accounts receivable and communicates sales leads to branch personnel.
• Keeps records of customer interactions and processes customer accounts.

Education

High school diploma or equivalent

Job description

First Choice Coffee Services is seeking a Customer Service Representative to join our team and support our nationwide office coffee solutions. The role focuses on handling calls, processing orders, and assisting customers with products and services.

Join a long-established company that values reliability and service, with a starting hourly rate and a benefits package including health coverage and retirement options.