Customer Service Specialist — Office Coffee & Solutions

Daiohs-U-S-A-Inc; Tampa (FL); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

401(k) and company matching

Medical, Dental and Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life insurance

Paid vacation and sick time

9 paid holidays

Job summary

First Choice Coffee Services, a Daiohs USA company, is seeking a Customer Service Representative in Florida to handle calls, emails, and order processing in a fast-paced environment. We value reliability and a commitment to excellence as we fuel workplaces across the U.S.

Requirements include a high school diploma or equivalent and at least 1 year of office experience. The role offers an hourly rate of $18.00–$21.00 with benefits and a team-focused culture.

Qualifications

• High school diploma or equivalent.
• At least 1 year of office experience required.

Responsibilities

• Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax.
• Relays customer concerns and requests to Daiohs team members in a timely fashion.
• Generates daily manifests for Route Drivers and Service Technicians using company software.
• Checks in with Route Drivers at end of day and reconciles customer funds.
• Dispatches Service Technicians to respond to repair calls and coordinates service installations.
• Maintains accounts receivable over 60 days and keeps attrition at five percent or less.
• Processes and applies payments to customer accounts.
• Communicates sales leads to appropriate branch personnel.
• Provides backup support with daily sales reports, bank accounts, and month-end processes.
• Keeps records of customer interactions and files documents.
• Develops knowledge of company products, services, and pricing.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Job description

First Choice Coffee Services, a Daiohs USA company, is seeking a Customer Service Representative in Florida to handle calls, emails, and order processing in a fast-paced environment. We value reliability and a commitment to excellence as we fuel workplaces across the U.S.

Requirements include a high school diploma or equivalent and at least 1 year of office experience. The role offers an hourly rate of $18.00–$21.00 with benefits and a team-focused culture.