Customer Service Specialist — Order Fulfillment & Support

100Hires, Inc.; Town of Germantown (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

Satisloh, part of EssilorLuxottica, seeks a Customer Service Representative. You will handle calls, process orders, verify pricing and availability, and coordinate shipments. You will collaborate with internal teams to improve processes and support profitability.

Ideal candidates have 2-3 years in customer service, strong communication, attention to detail, and proficiency with MS Office. The role requires multi-tasking and the ability to lift up to 40 pounds as needed.

Qualifications

• 2-3 years of customer service experience or related field.
• Strong communication and phone etiquette for customer interactions.
• Ability to manage priorities, workflow, and action implementation.
• Proficient with MS Office; experience with enterprise systems desirable.

Responsibilities

• Receive incoming calls, process telephone orders, verify items, quantities, and prices.
• Coordinate orders to ensure on-time shipment and communicate priorities.
• Interact with customers and vendors; address back order issues and reporting.
• Assist Area Managers with orders, special orders or research as needed.
• Maintain professional communication across departments and customers.

Skills

Excellent communication

Phone etiquette

Attention to detail

Multitasking

Problem solving

Organizational skills

Education

High school diploma or GED

Tools

SAP

Docuware

Soloman

C4C

Tracking platforms

Adobe

Microsoft Office

Snip it

Job description

Satisloh, part of EssilorLuxottica, seeks a Customer Service Representative. You will handle calls, process orders, verify pricing and availability, and coordinate shipments. You will collaborate with internal teams to improve processes and support profitability.

Ideal candidates have 2-3 years in customer service, strong communication, attention to detail, and proficiency with MS Office. The role requires multi-tasking and the ability to lift up to 40 pounds as needed.