Senior Optical Customer Service Specialist

EssilorLuxottica; Town of Texas (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Job summary

EssilorLuxottica is seeking a Customer Service Representative to provide resolution to process exceptions and deliver outstanding service across all channels. This full-time role requires navigating multiple systems, handling data entry, and communicating with store teams and external partners.

Ideal candidates have 5+ years of customer service experience, excellent verbal and written communication, empathy, and the ability to multi-task in a high-pressure environment.

Qualifications

• High School diploma required.
• Strong written and verbal communication skills.

Responsibilities

• Analyzes and resolves order errors and inconsistencies.
• Uses effective problem-solving techniques to resolve exceptions.
• Applies critical thinking to ensure customer satisfaction.
• Follows procedures for resolutions.
• Navigates system applications efficiently.
• Processes data entry orders.
• Demonstrates urgency appropriate to resolution.
• Communicates with Store Associates, Leadership, Brand Teams, and Departments.
• Communicates with Luxottica Retail Vendors, Shipment Couriers, and Outside Labs.

Skills

Customer service

Communication

Problem solving

Active listening

Empathy

Multitasking

Microsoft Excel

Microsoft Office

Time management

Conflict resolution

Education

High School Diploma

Associate degree

Tools

Microsoft Excel

Microsoft Office

Job description

EssilorLuxottica is seeking a Customer Service Representative to provide resolution to process exceptions and deliver outstanding service across all channels. This full-time role requires navigating multiple systems, handling data entry, and communicating with store teams and external partners.

Ideal candidates have 5+ years of customer service experience, excellent verbal and written communication, empathy, and the ability to multi-task in a high-pressure environment.