Customer Service Specialist -- Onsite Tech Ops Support

Mobile-Communications-America-Inc; Russellville (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Holiday Pay

Education Incentives

Job summary

Mobile Communications America, Inc. in Russellville, AR is seeking an experienced Customer Service Specialist to support our Voice (MSS) division.

This full-time clerical role requires handling calls, emails, and customer relations while coordinating repairs and service tickets in a busy environment. Ideal candidates have at least two years in customer operations, strong MS Office skills, and excellent communication.

Qualifications

• Two years of experience in customer operations or related fields such as purchasing, inventory, shipping/receiving, sales support, scheduling/dispatch, or invoicing.
• Proficient with Microsoft Word, Excel, and Outlook.
• Strong written and verbal communication across all organizational levels.
• Ability to work in a fast-paced environment, set priorities, and work independently.
• Highly organized with attention to detail and discretion with confidential information.
• Office setting experience preferred.

Responsibilities

• Greet visitors, answer phones and emails as the first point of contact.
• Maintain accurate customer contact information and build relationships with customers and vendors.
• Log repair requests in ERP, verify warranties, coordinate repairs with internal or third-party depots.
• Ensure timely completion and return of equipment, file warranty claims, and prepare pricing for billing review.
• Receive, stage, and track products for sales and service teams; ship orders and handle equipment returns.
• Monitor inventory levels based on sales trends, perform counts, rotate stock, and protect assets.
• Assist with contract renewals and manage system updates for equipment.
• Generate and maintain reports such as WIP, aging, and open purchase orders.
• Schedule daily work for field service technicians and coordinate with customers and subcontractors.
• Create, track, and close service tickets, ensuring documentation and technician hours are recorded.
• Collaborate across departments to communicate daily priorities with service and operations teams.
• Promote a safe, positive, and productive work environment.
• Other duties as assigned to support team success.

Skills

Customer service

Microsoft Office

Communication skills

Organizational skills

Discretion

Independence

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Mobile Communications America, Inc. in Russellville, AR is seeking an experienced Customer Service Specialist to support our Voice (MSS) division.

This full-time clerical role requires handling calls, emails, and customer relations while coordinating repairs and service tickets in a busy environment. Ideal candidates have at least two years in customer operations, strong MS Office skills, and excellent communication.