Customer Operations Specialist: Service & Scheduling Pro

Mobile Communications America; Panama City (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Holiday Pay

Education Incentives

Job summary

Mobile Communications America, Inc. (MCA) is hiring a Customer Operations Specialist for the Panama City, FL location to support our Voice division.

You will serve as a customer service role model, resolve issues with minimal supervision, and establish relationships with major customers and vendors. The role requires 3–7 years in customer operations or related fields, proficiency with Microsoft Office, and strong communication skills.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• 3–7 years in customer operations or related fields.
• Proficiency in MS Office Suite (Word, Excel, Outlook).

Responsibilities

• Serve as a customer service role model for others.
• Resolve customer service issues with minimal supervision.
• Establish relationships with major customers and vendors.
• Greet customers and visitors; assist with service requests.
• Prepare, maintain, and close work orders for scheduled service.

Skills

Customer service

Scheduling/Dispatch

AP/AR

Purchasing

Shipping/Receiving

Inventory

Radio program & troubleshooting

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Mobile Communications America, Inc. (MCA) is hiring a Customer Operations Specialist for the Panama City, FL location to support our Voice division.

You will serve as a customer service role model, resolve issues with minimal supervision, and establish relationships with major customers and vendors. The role requires 3–7 years in customer operations or related fields, proficiency with Microsoft Office, and strong communication skills.