Customer Operations & Support Specialist

Mobile Communications America; Russellville (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Holiday Pay

Education Incentives

Job summary

Mobile Communications America is seeking a Customer Service Specialist in Russellville, AR, to support our Voice (MSS) division. The role involves handling calls and emails, maintaining customer data, and coordinating repairs and orders in a fast-paced environment.

The ideal candidate has at least two years of customer operations experience, strong MS Office skills, and excellent communication and organizational abilities.

Qualifications

• At least two years of experience in customer operations or related fields.
• Proficient with MS Word, Excel, and Outlook.
• Professional communication in diverse environments.

Responsibilities

• Greet visitors and handle calls/emails as first point of contact.
• Maintain accurate customer contact information and build relationships with customers and vendors.
• Log repair requests in the ERP system and verify warranties.

Skills

Customer service

MS Office

Communication skills

Organizational skills

Independent work

ERP knowledge

Tools

ERP system

Job description

Mobile Communications America is seeking a Customer Service Specialist in Russellville, AR, to support our Voice (MSS) division. The role involves handling calls and emails, maintaining customer data, and coordinating repairs and orders in a fast-paced environment.

The ideal candidate has at least two years of customer operations experience, strong MS Office skills, and excellent communication and organizational abilities.