Customer Service Representative

3M; Maplewood (MN); On-site; USD 75,000 - 91,000; Full time

Job summary

3M is hiring a Customer Service Representative in Minnesota, offering on-site collaboration with global teams. You will handle inquiries via phone, email, and chat, ensuring accurate orders, timely delivery, and responsive issue resolution.

You will partner with sales, pricing, and logistics to optimize outcomes and maintain strong customer relationships. The role requires a Bachelor’s degree and at least two years in customer service, with experience in ERP/CRM tools like SAP and Salesforce.

Qualifications

• Bachelor’s degree or higher completed and verified prior to start.
• Two years of experience engaging, servicing or selling to customers.
• Current GBS employee within the Customer Service pillar.

Responsibilities

• Lead customer satisfaction through proactive customer interactions via the phone, email, and chat.
• Proactively respond to inquiries and resolve complex daily issues.
• Process orders accurately and ensure timely delivery.
• Collaborate with sales, pricing, and customers to ensure pricing, product, and order accuracy.
• Coordinate with logistics and supply chain teams to track shipments and update customers.
• Work with AR and disputes to manage returns and exchanges per policy.
• Implement changes and process improvements with internal teams.
• Build strong customer relationships by understanding order patterns and needs.

Skills

Customer service experience

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree or higher

Tools

SAP

Salesforce

Job description

Job Description: Customer Service Representative

Collaborate with innovative 3Mers around the world Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers. This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The impact you will make in this role

As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

Responsibilities

• You will lead customer satisfaction through proactive customer interactions via the phone, email, and chat.
• You will need to proactively respond to customer inquiries and creatively resolve complex daily issues.
• You will drive successful customer order management activities by processing orders accurately and ensuring timely delivery.
• To do this, you will need to interact with sales reps, pricing teams, and the customer to ensure pricing, product, and order accuracy.
• You will coordinate with the logistics and supply chain teams to track shipments and update customers on delivery status.
• You will work with our AR and Disputes areas to help manage returns and exchanges according to company policies.
• You will implement change and process improvements by collaborating internally with your team and other internal areas such as sales, supply chain, AR/disputes/returns teams, and technical support areas to address customer needs.
• You will build strong customer relationships by understanding their order patterns, actively listening to their needs, then using that to find creative solutions to complex issues and inquiries.
• Adaptive communication is key while balancing ongoing issues, activities, and priorities.

Your Skills and Expertise

• Bachelor’s degree or higher (completed and verified prior to start)
• Two (2) years of experience engaging, servicing or selling to customers, clients, and/or direct experience in a Customer Services role in a private, public or government environment.
• Current GBS employee within the Customer Service pillar.

Additional qualifications that could help you succeed even further in this role include

• Six (6) years of experience with a customer service role
• Experience in ERP and CRM systems (SAP and Salesforce)
• Experienced with cross-functional project leadership preferred
• Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
• Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
• Ability to follow through with commitments and show concern for the needs of others
• Excellent oral and written communication, including presentation skills
• Clear and conceptual thinking ability; excellent judgment and discretion
• Prefers to stay busy with a full workload and enjoys meeting challenges
• Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

Work Location

This role follows an on-site working model, requiring the employee to work at least four days a week in the office.

Travel

May include up to 5% domestic/international

Relocation Assistance

Not authorized

Visa and Sponsorship

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well‑being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Pay & Benefits Overview

https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

Salary and Benefit Details

The expected compensation range for this position is $74,644 - $91,231, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.).

Good Faith Posting Date Range

11/05/2026 To 12/05/2026 Or until filled

Employment Agreement Notice

All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.

Corporate Policies

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Equal Opportunity Statement

3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.

Application Note

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Terms of Use and Privacy

3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.

Additional Information

At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M’s creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.