Customer Service Specialist - Multichannel Support

RXO CORPORATE SOLUTIONS; Duncan (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with up to 5%公司

Pre-tax accounts to help streamline

Company-paid disability and life 보험

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off, holidays, and volunteer

Job summary

RXO CORPORATE SOLUTIONS is seeking a Customer Service Representative to ensure exceptional service for customers, business partners, and drivers across North America. You will handle inquiries, resolve issues, and monitor delivery progress to keep commitments.

The role emphasizes strong communication, multitasking, and a calm, professional approach to problem solving in a fast-paced environment. MS Office skills and a customer-first mindset are essential.

Qualifications

• High school diploma or equivalent.
• 1-year related experience preferably within a call center environment.
• Strong customer service skills and the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.

Responsibilities

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

MS Project

Word

Excel

PowerPoint

Job description

RXO CORPORATE SOLUTIONS is seeking a Customer Service Representative to ensure exceptional service for customers, business partners, and drivers across North America. You will handle inquiries, resolve issues, and monitor delivery progress to keep commitments.

The role emphasizes strong communication, multitasking, and a calm, professional approach to problem solving in a fast-paced environment. MS Office skills and a customer-first mindset are essential.