Customer Service Specialist — Logistics & Delivery Support

RXO CORPORATE SOLUTIONS; Greensboro (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with company’s

Pre-tax accounts

Company-paid disability and life保险

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off, holidays, and volunteer

Job summary

RXO CORPORATE SOLUTIONS in Greensboro, NC is seeking a Customer Service Representative to ensure outstanding service. You'll work with customers, business partners and drivers to meet commitments and delight customers at every step of the experience.

You will assist customers via telephone and email, diagnose and resolve issues, monitor delivery routes, and process changes or cancellations. The role emphasizes strong Microsoft Office skills and a high school diploma, with preference for

Qualifications

• Experience with Microsoft Office programs such as Word, Excel and PowerPoint.
• Strong customer service skills and the ability to resolve issues.
• Ability to multitask with strong organizational skills.
• Thrives under pressure delivering solutions that meet customer expectations.

Responsibilities

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

MS Office

MS Project

Word

Excel

PowerPoint

Job description

RXO CORPORATE SOLUTIONS in Greensboro, NC is seeking a Customer Service Representative to ensure outstanding service. You'll work with customers, business partners and drivers to meet commitments and delight customers at every step of the experience.

You will assist customers via telephone and email, diagnose and resolve issues, monitor delivery routes, and process changes or cancellations. The role emphasizes strong Microsoft Office skills and a high school diploma, with preference for