Customer Service Specialist — Manufacturing & Quotes

Norsk Hydro; Gainesville (GA); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Retirement Savings Plan

Education Assistance

Bonus Plan Eligibility

Résumé du poste

Norsk Hydro in Gainesville, GA is seeking a Customer Service Representative to deliver outstanding support to our customers. This role involves actively addressing inquiries, resolving issues, and maintaining a positive customer experience at every interaction.

You will process orders, manage accounts via phone and email, prepare quotations, and collaborate with a team in a manufacturing setting. A minimum of two years in customer service and familiarity with inventory processes are preferred.

Qualifications

• Minimum 2 years of customer service experience.
• Exposure to inventory and planning processes.
• Travel less than 10%.

Responsabilités

• Process customer purchase orders, including order entry, acknowledgment, part setup, and pricing verification.
• Manage customer accounts and handle communications via phone and email.
• Adapt and provide support for additional accounts as needed.
• Prepare quotations and follow up with customers.
• Enter purchase order requisitions.
• Report and resolve customer complaints.
• Maintain organized files.
• Collaborate effectively in a team environment.
• Perform other assigned duties as needed.

Connaissances

Customer service

Inventory planning

Communication

Team player

Outils

Oracle PO management

AS400

Microsoft Office

Description du poste

Norsk Hydro in Gainesville, GA is seeking a Customer Service Representative to deliver outstanding support to our customers. This role involves actively addressing inquiries, resolving issues, and maintaining a positive customer experience at every interaction.

You will process orders, manage accounts via phone and email, prepare quotations, and collaborate with a team in a manufacturing setting. A minimum of two years in customer service and familiarity with inventory processes are preferred.