Parts & Customer Support Specialist

HD Construction Equipment Hyundai North America; Norcross (GA); On-site; USD 50,000 - 60,000; Full time

Job summary

HD Construction Equipment Hyundai North America in Norcross, GA seeks a Customer Service Specialist to manage dealer inquiries and parts requests. The CSR serves as the main communication link between customers and HNA, mainly via email and phone, ensuring accurate responses and timely order updates.

The Responsibilities include training customers on systems, processing invoicing, credits and debits with accounting, and handling parts claims, RGA, and order releases while upholding company

Responsibilities

• The CSR is the main communication link between customers and HNA mainly through email and telephone conversations.
• Reply to dealer inquiries via Email & Parts Questions, ensuring detailed responses.
• Customer Training – training customers on the use of all systems and tools; focal point for training.
• Problem Solving – trained in products and systems; collaborate with resources to assist customers effectively.
• Transaction Completion – authorize returns, enter orders when required, and provide data customers can't access.
• Invoicing, credits, and debits for customers; coordinate with accounting and manage accounts.
• Parts Claims & RGA – evaluate details received from dealers and forward information when needed.
• Determine compensation for RGA based on warehouse review results.
• Order Release – check dealer order status and release parts in stock as scheduled with warehouse.
• Support cancellation of orders in consultation with Parts Inside & Warehouse.
• Adhere to company policies; pursue continuous skill development.
• Coordinate with HQ and other subsidiaries as needed; maintain department leadership with the Manager.
• Support additional duties beyond basic work as required.

Job description

HD Construction Equipment Hyundai North America in Norcross, GA seeks a Customer Service Specialist to manage dealer inquiries and parts requests. The CSR serves as the main communication link between customers and HNA, mainly via email and phone, ensuring accurate responses and timely order updates.

The Responsibilities include training customers on systems, processing invoicing, credits and debits with accounting, and handling parts claims, RGA, and order releases while upholding company