Customer Experience & Orders Specialist

Norsk Hydro; Cressona (PA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical & dental

Retirement plan with match

Education assistance

Bonus plan eligibility

Parental leave

Job summary

Hydro Extrusions is seeking a Customer Service Representative to deliver outstanding support to our customers in North America. This role handles order entry, pricing verification, account management and inquiries by phone and email, ensuring a smooth, responsive experience at every interaction.

The ideal candidate has a high school diploma, 2–3 years of customer service experience, and strong Microsoft Office skills. Occasional travel is expected; familiarity with Oracle P.O.

Qualifications

• High School diploma or GED required.
• Minimum 2–3 years of customer service experience.
• Less than 10% travel.

Responsibilities

• Process customer purchase orders, including order entry, acknowledgment, part setup, and pricing verification.
• Manage customer accounts and handle communications via phone and email.
• Adapt and provide support for additional accounts as needed.
• Prepare quotations and follow up with customers.
• Enter purchase order requisitions.
• Report and resolve customer complaints.
• Maintain organized files.
• Collaborate effectively in a team environment.

Skills

Customer service

Phone & email

Microsoft Office

Excel

Organized/detail-oriented

Education

High School diploma or GED

Tools

AS400

Oracle P.O. management

Inventory systems

Job description

Hydro Extrusions is seeking a Customer Service Representative to deliver outstanding support to our customers in North America. This role handles order entry, pricing verification, account management and inquiries by phone and email, ensuring a smooth, responsive experience at every interaction.

The ideal candidate has a high school diploma, 2–3 years of customer service experience, and strong Microsoft Office skills. Occasional travel is expected; familiarity with Oracle P.O.