Customer Service Specialist - Manufacturing & Extrusions

Hydro Extrusion USA, LLC; Cressona (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Rx, Dental, Disability, Life

Retirement Savings Plans with Company

Education Assistance

Bonus Plan Eligibility

Parental Leave

Job summary

Hydro Extrusion USA, LLC seeks a Customer Service Representative in Cressona, PA to deliver outstanding service. You will process orders, handle inquiries via phone and email, and support customers through quotes and follow-ups, ensuring accurate pricing and timely communications.

Required 2–3 years’ customer service experience, a high school diploma, and strong Microsoft Office and Excel skills. Limited travel and a supportive team environment are offered.

Qualifications

• High School diploma or GED required.
• 2–3 years of customer service experience.
• Less than 10% travel.

Responsibilities

• Process customer purchase orders, including order entry, acknowledgment, part setup, and pricing verification.
• Manage customer accounts and handle communications via phone and email.
• Adapt and provide support for additional accounts as needed.
• Prepare quotations and follow up with customers.
• Enter purchase order requisitions.
• Report and resolve customer complaints.
• Maintain organized files.
• Collaborate effectively in a team environment.

Skills

Customer service

Communication

Team collaboration

Multitasking

Problem solving

Phone and email support

Education

High School diploma

Tools

Oracle P.O. management

AS400

Microsoft Office

Excel

Job description

Hydro Extrusion USA, LLC seeks a Customer Service Representative in Cressona, PA to deliver outstanding service. You will process orders, handle inquiries via phone and email, and support customers through quotes and follow-ups, ensuring accurate pricing and timely communications.

Required 2–3 years’ customer service experience, a high school diploma, and strong Microsoft Office and Excel skills. Limited travel and a supportive team environment are offered.